Help with PumpkinTrack

Let's get your orders in order.

Start with the controls in your workspace. No account password or provider secret should ever be sent in a support message.

Google sign-in

If your email already belongs to a password account, sign in with that password once. In Connections, connect the same Google account to link it to your existing order history. You can then sign in with Google.

If approval was cancelled or expired, start it again. Allow the Google popup in your browser and return to the same PumpkinTrack tab after approval. Google sign-in and Gmail permission are separate.

Gmail connection

Gmail is currently available to approved test accounts while the Google integration remains in Testing mode. In Connections, choose Gmail and approve read-only access. Revoked or expired access requires reconnecting. Google may limit the duration of test-app access.

Choose an inbox

Start with the inbox that receives your receipts. Connect the original inbox to import older messages. Forwarding is useful for future order emails, but does not move your existing history. For Hide My Email, connect the inbox Apple forwards to; each alias does not need a separate connection.

iCloud and app passwords

Use an Apple app-specific password in Connections. App passwords can grant broader mail access than Google's read-only approval; PumpkinTrack uses them only to read messages. Keep the password private and revoke it in your Apple Account when you no longer need the connection.

Orders are still importing

Connected mail is collected and receipts are read in the background. Open PumpkinTrack to load the latest updates, or use Sync to request the next collection round. A busy mailbox can take multiple rounds to finish its history. Check account details for the last sync and any provider error.

A receipt could not be read

Open Connections, then Reading problems. Where an encrypted original is still available, you can retry that receipt or explicitly export it. Retained originals expire within 30 days of collection and may become unavailable sooner when storage limits are reached. This list is separate from saved orders that need your review.

A delivery is missing or looks wrong

Search the order number in History, check its receipt timeline, and inspect the original email where available. A partial delivery remains incoming while the rest is unconfirmed. Carrier links provide the carrier's current status; receipt-based status can lag behind it.

Export and deletion

Account controls provide export and deletion requests in updated app versions. Deletion requires a recent sign-in; sign out and back in with your normal login method if asked. A pending deletion request can be checked and retried. Export device-local records separately before clearing browser data or uninstalling the app.

Billing

Paid subscriptions are not open yet. The listed launch prices are $9.99 monthly or $99.99 yearly. No payment is made by choosing a plan in the current workspace. A public support contact and provider checkout will be available before subscriptions open.

When Apple subscriptions become available, purchases and renewals can be managed in Apple Account subscription settings. Web subscriptions will use their web billing settings.

Before you share a problem

Record the app version, device/browser, approximate time, and the affected order number. Remove addresses, personal email contents, tokens, and passwords from screenshots or files. The Privacy page explains the service's data handling.